Welcome to ServiceMarket. This Provider Agreement ("Agreement") governs your use of our platform as a service provider. By signing up as a provider, you agree to be bound by these terms.
Please read this Agreement carefully before proceeding. If you do not agree with any part of this Agreement, you must not use our platform as a provider.
2. Payment Protection & Platform Payments
2.1. Mandatory Platform Payments
All payments must be processed through our platform. Our escrow payment system protects both providers and customers by holding funds securely until service completion.
Benefits of Platform Payments:
Secure escrow protection for both parties
Dispute resolution and support
Guaranteed payment after service completion
Protected transaction history and records
Fraud prevention and verification
2.2. Off-Platform Payment Policy
Receiving payment outside our platform violates this Agreement and compromises the safety and trust of our marketplace. This includes:
Direct bank transfers, cash, or wire transfers outside the platform
Payment apps (WhatsApp Pay, Paystack Direct, etc.) not processed through our system
Cryptocurrency or other unregulated payment methods
Permanent ban from the platform for repeated violations
Legal action may be taken for breach of contract
Loss of all platform benefits and protections
3. Service Standards & Code of Conduct
3.1. Professional Conduct
Provide accurate service descriptions and pricing
Respond to customer inquiries promptly and professionally
Complete services as described and agreed upon
Maintain high-quality standards in all work
3.2. Communication
Keep customers informed about service progress
Respond to messages within 24 hours
Be transparent about delays or changes
Use professional and respectful language
3.3. Quality Assurance
Deliver work that meets or exceeds customer expectations
Stand behind your work with appropriate guarantees
Address customer concerns promptly and professionally
Continuously improve your service quality
4. Dispute Resolution
Our platform provides a fair dispute resolution process. If issues arise:
Contact customer support immediately if problems occur
Provide evidence (photos, messages, documents) to support your case
Work collaboratively with customers to resolve issues
Our support team will mediate and make fair decisions
All decisions are based on platform policies and evidence
5. Additional Guidelines
Verification
Keep your profile and verification documents up to date
Pricing
Be transparent about pricing and any additional fees upfront
Safety
Follow safety guidelines and best practices for your service category
Privacy
Respect customer privacy and handle personal information securely
Reviews
Encourage honest reviews and use feedback to improve your services
6. Acceptance of Agreement
By using our platform as a provider, you acknowledge that you have read, understood, and agree to be bound by this Provider Agreement, our Terms of Service, and Privacy Policy. Violations of this agreement may result in account suspension, termination, or legal action as permitted by law.
This agreement is subject to change, and you will be notified of any significant updates. Continued use of the platform after changes constitutes acceptance of the updated agreement.
Questions about this agreement?
If you have questions about this Provider Agreement, please contact us